CONTACT THE OFFICE TO SET UP A VISIT FROM AN ARBORIST

Whether by phone, email, or through the website, the first point of contact for all of our customers is the office. Our office staff will get the relevant details, such as your address, email address, and what is going on with your trees.

Giving us your email address is the key to our efficient, fast, service. We email written quotes and invoices, and your arborist is usually easiest to reach by email. (Don’t worry, we don’t sell email addresses or use them for anything other than contacting you about your trees!)

EXPECT A VISIT FROM AN ARBORIST WITHIN 1-3 DAYS OF CONTACTING THE OFFICE

Our arborists visit several properties in a day, whether to supervise work, evaluate trees, or prepare estimates. We don’t set appointments, which gives our arborists the flexibility to spend as much time at a property as they need to. Likewise, it’s not necessary for anyone to be home when the arborist visits, as long as they have access to the trees. Of course, if you want to meet with the arborist, we would love to! We are happy to schedule your visit for a day when you can be home, and do schedule visits on Saturdays, as well. Our arborists can give you a call before heading that way, and we always knock on the door or ring the doorbell when we arrive, to let you know that we are on site.

Once the arborist has evaluated your trees, he or she will discuss the details with you by phone or in person and then email you a written quote.

If you are not present when the arborist visits, we will always give you a phone call before sending the quote. It is important that both you and your arborist are on the same page about what you would like done with your trees and any other questions you may have. Based on that conversation, your arborist will prepare a written, itemized work proposal.

WORK PROPOSALS ARE ACCEPTED BY EMAIL

The proposal may include different options, as well as recommendations for plant health care. Be sure to read your work proposal carefully, and let us know if you need any changes made or clarifications.

If the work proposal looks good, then scheduling the work is easy: reply to the email from your arborist that you agree to the proposal and are ready to schedule. If you need to schedule work for a certain day or have other scheduling needs, indicate those in your email. Once your arborist has a chance to look at our current scheduling calendar, he or she will get back to you to confirm.

A CREW WILL BE OUT TO COMPLETE YOUR TREE WORK AS SOON AS POSSIBLE

Unless you indicated that you prefer to wait, we try to send a crew to complete the work within 1-2 weeks. During slower periods, the wait may be shorter; if there is a storm or other weather conditions, tree work may be delayed. Your arborist will discuss the current scheduling time with you when providing an estimate.

Most of our customers prefer to get on the schedule to have their work completed as soon as possible, without scheduling a specific date. By doing this, we can often get to your work surprisingly quickly. Our crews work weekdays and some Saturdays, starting about 7:30 in the morning. For most of our customers, we simply put them in the queue for the first available date, and as soon as there is a slot available, we get the work done!

ONCE THE WORK IS COMPLETED, WE SEND YOUR INVOICE BY EMAIL

At Texas Tree Surgeons, we love trees, and we try to minimize the amount of unnecessary paper that we use. We send all correspondence electronically, and you can pay online through our website.

If you prefer, you may request a paper invoice be mailed to you, just let your arborist know!

YOUR ARBORIST IS ALWAYS AVAILABLE TO ANSWER YOUR QUESTIONS

From preparing a work proposal all the way through the work process, your arborist is the main point of contact. You will have his or her email address and cell phone number, and are encouraged to get in touch with any questions you may have.

For repeat customers, we assign the same arborist whenever possible, so that you can be confident in receiving the same level of care and concern every time we work with your trees.

If for some reason, you have trouble reaching your arborist, our office staff and operations manager are here to help you get in touch and get your questions answered.