Emergency Tree Work
How to Contact Us
Due to the high volume of calls the quickest way to get in queue is to fill out the emergency form on our website or to email office@texastreesurgeons. This ensures that all requests are timestamped and we can move through customers as quickly and fairly as possible.
We know that many of you have been trying to contact us by phone. Unfortunately, our phone systems became overloaded because of the high call volume, and we were not able to keep track of all messages or calls. We apologize for any inconvenience caused and want to make sure that everyone affected by the storm gets the help that they need.
When to Expect an Arborist
We are dispatching arborists to emergency removals in the order we receive requests through email or our website. Please do not submit multiple requests, we promise once we have received your information online you will be contacted promptly.
Our office is handling all scheduling requests, please let our arborists focus their time on estimates so they can assist as many customers as possible. Our office staff will let you know when to expect an arborist visit.
When to Expect a Crew
Once you have had an arborist visit and you have approved the bid submitted you should expect a crew to arrive as quickly and as safely as possible. Some areas hit hardest by the storms are still inaccessible, and there may be delays in providing service to that zone. We are doing our best to maximize the amount of customers we help per day. We are currently working Monday – Saturday.
How We Work
Our process is completely paperless, and can be completed online. To get a better understanding of our typical work flow please visit this link: https://texastreesurgeons.com/how-we-work/
Cancellation or Change in Work Orders
If for some reason after you have approved the bid and decide to cancel after the crew has arrived to your home you will be billed 10% of the bid.
Haul Off
At Texas Tree Surgeons, our standard Work Proposals include full cleanup and debris haul-off. Unfortunately during storm periods there is so much debris there is limited access to where we can take it. During emergencies we will be not removing any debris. Our priority currently is safely removing trees. If you would like more info about debris haul off during storm emergencies please read our blog.
We love trees and patient happy customers. Our entire team is working as quickly and safely as possible to ensure no one and nothing is harmed.
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Emergency Tree Work
Photo's documenting emergency tree work due to storms or failure.
HIGHLY SKILLED CLIMBERS
Our crews are comprised of individuals with different areas of expertise. Our highly skilled climbers use several types of PPE to keep them safe while in the canopies of the trees.
INSURED AND BONDED
Our crews work together to come up with the best plan to safely remove trees from a site. All of our employees train under a Certified Arborist to ensure best practices are always followed.
CLIMBING LINE & DRT
Safety for our climbers and your property is important to us at Texas Tree Surgeons. Our climbers use climbing line (specially designed rope) and use DRT (Double Rope Technique) to help them move safely within the tree canopy.
TEAMWORK
Our arborist and foremen work together to ensure work done on your trees is done correctly and safely. Our entire team; arborists, foremen, and groundsmen strictly follow TCIA and ISA guidelines.
RED OAK LIMB SECURED WITH LINE
A customer's red oak tree's limb failed and fell onto the homeowners steel carport. This large limb blocked the driveway and was hanging into the neighbors yard. Raul and his crew worked together to remove the limb safely and quickly without the aide of a crane. Cranes are sometimes used when trees are deemed too unsafe to climb. Issues with cranes is that they require a lost of space and increase the price of tree work.
ACCESSING DAMAGE
Understanding and evaluating weakness in the tree prior to doing emergency tree work is important to know because it will eliminate further risk to property and workers during the process. Trees with different defects need to be removed differently for safety. Our foremen have the expertise in determining if we can safely remove broken limbs or trees without a crane.
CLIMBING LINE & DRT
Safety for our climbers and your property is important to us at Texas Tree Surgeons. When damage has already incurred from limb failure it is important to mitigate further damage. Our climbers use climbing line (specially designed rope) and use DRT (Double Rope Technique) to help them move safely and support broken limbs so they can be safely lowered with control.
EXPERIENCED CLIMBERS
At Texas Tree Surgeons we specialize in working with experienced climbers that are able to make very specific controlled cuts to maintain safety and reduce damage. Most of our foremen have been with Texas Tree Surgeons for over a decade.
LOWERING LIMB WITH CONTROL
Our foremen Raul and his crew lowering a massive red oak limb that had fallen on top of a carport. To be able to lower the limb with control Raul secured the limb with rope, removed excess weight, and cut notches at the break point.
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