How to Contact Us

Due to the high volume of calls the quickest way to get in queue is to fill out the emergency form on our website or to email office@texastreesurgeons. This ensures that all requests are timestamped and we can move through customers as quickly and fairly as possible.

We know that many of you have been trying to contact us by phone. Unfortunately, our phone systems became overloaded because of the high call volume, and we were not able to keep track of all messages or calls. We apologize for any inconvenience caused and want to make sure that everyone affected by the storm gets the help that they need.

When to Expect an Arborist

We are dispatching arborists to emergency removals in the order we receive requests through email or our website.  Please do not submit multiple requests, we promise once we have received your information online you will be contacted promptly.

Our office is handling all scheduling requests, please let our arborists focus their time on estimates so they can assist as many customers as possible. Our office staff will let you know when to expect an arborist visit.

When to Expect a Crew

Once you have had an arborist visit and you have approved the bid submitted you should expect a crew to arrive as quickly and as safely as possible. Some areas hit hardest by the storms are still inaccessible, and there may be delays in providing service to that zone. We are doing our best to maximize the amount of customers we help per day. We are currently working Monday – Saturday.

How We Work

Our process is completely paperless, and can be completed online. To get a better understanding of our typical work flow please visit this link: https://texastreesurgeons.com/how-we-work/

Cancellation or Change in Work Orders

If for some reason after you have approved the bid and decide to cancel after the crew has arrived to your home you will be billed 10% of the bid.

Haul Off

At Texas Tree Surgeons, our standard Work Proposals include full cleanup and debris haul-off. Unfortunately during storm periods there is so much debris there is limited access to where we can take it. By not removing all debris we are able to expedite service and assist more customers quickly. If customers would like all debris removed we are expecting it to take up to two-weeks to fulfill this and can not be scheduled at this time. Our priority currently is safely removing trees. If you would like more info about debris haul off during storm emergencies please read our blog.

We love trees and patient happy customers. Our entire team is working as quickly and safely as possible to ensure no one and nothing is harmed.